Privacy Policy

Luna Auto Detailing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lunaautodetailing.com/, use our services, or engage with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Scope & Jurisdiction: This policy applies to users in the United States. For visitors from the European Union (EU), we comply with the General Data Protection Regulation (GDPR). California residents have additional rights under the California Consumer Privacy Act (CCPA).

1. Information We Collect

Personal Data

We may collect personally identifiable information that you provide to us when you:

• Register or book services on our site
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotional activities through telephone calls or emails

Personal data may include, but is not limited to:

• Name
• Email Address
• Phone Number
• Address
• Payment Information

Non-Personal Data

We may also collect non-personal information that does not identify you, such as:

• Browser type and version
• Operating system
• Referring website
• Pages you view on our site
• Time and date of your visit
• Other diagnostic data

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionalities
• Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing purposes
• Process your transactions and send you related information, such as purchase confirmations and invoices
• Send you text messages and emails (with your consent)
• Find and prevent fraud
• Comply with legal obligations

SMS Consent

Your consent to receive SMS messages is strictly for communication purposes with Luna Auto Detailing. SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance.

If you have opted into our SMS messaging service, you may unsubscribe at any time by replying STOP to our messages or contacting us at lunaautodetailing@gmail.com or +1 (561) 321-4604. For more details, please refer to our Messaging Terms & Conditions in the Terms and Conditions document.

3. How We Share Your Information

We may share the information we collect about you in the following ways:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Service Providers & Subcontractors

We may share your information with:

• Third-party service providers (payment processors, marketing agencies).
• Local cleaning professionals or subcontractors (only as needed to fulfill your service requests).

CCPA “Sale” of Data

Under CCPA, sharing data with third-party advertisers for targeted ads may constitute a “sale.” To opt out, use the “Do Not Sell My Personal Information” option on our website.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertising

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information about your visits to our website and other websites that are contained in web cookies to provide advertisements about goods and services of interest to you.

Law Enforcement

We may disclose your information to government authorities or other third parties if required by law or if we believe such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the services
• Protect the personal safety of users of the service or the public
• Protect against legal liability

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or misuse.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, and resolving disputes. For SMS messaging data, we retain your information as long as you are subscribed to our SMS service. You may request deletion of your data at any time by contacting us.

We use SSL encryption for all data transmissions and PCI-compliant payment processors (e.g., Stripe) for financial transactions. While no system is 100% secure, we implement administrative, technical, and physical safeguards to protect your data.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – Request copies of your personal information.
• The right to rectification – Request correction of inaccurate or incomplete information.
• The right to erasure – Request deletion of your personal information under certain conditions.
• The right to restrict processing – Request restriction of processing your personal information under certain conditions.
• The right to object to processing – Object to our processing of your personal information under certain conditions.
• The right to data portability – Request transfer of your data to another organization or directly to you under certain conditions.

If you make a request, we will respond within one month. To exercise any of these rights, contact us using the information provided below.

6. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for changes. Changes are effective when posted on this page.

8. Cookie Policy & Tracking Technologies (CCPA/CDPA Compliance)

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver targeted advertising. This section outlines your rights under the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (CDPA) regarding cookies and tracking.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., login, payment processing).
• Analytics Cookies: Collect anonymized data about site usage (e.g., Google Analytics).
• Advertising Cookies: Used by third parties (e.g., Meta, Google Ads) to personalize ads.
• Session Cookies: Temporary cookies deleted after you close your browser.
• Persistent Cookies: Remain on your device until deleted or expired.

Your Cookie Choices (Opt-Out Rights)

Under CCPA/CDPA, you have the right to:

1. Opt out of the sale/sharing of your personal data for targeted advertising.
2. Disable non-essential cookies via our cookie consent banner or browser settings.
3. Request disclosure of cookies/tracking technologies used on our site.
4. Do Not Track (DNT): We currently do not respond to DNT signals. Configure your browser to block cookies instead.

To Exercise These Rights

• Click the “Cookie Preferences” link in our website footer to adjust settings.
• Use browser tools to block/delete cookies (e.g., Chrome Settings > Privacy > Cookies).
• For third-party advertising opt-outs, visit the NAI Opt-Out (optout.networkadvertising.org) or DAA Opt-Out (optout.aboutads.info).
• Contact us at lunaautodetailing@gmail.com or +1 (656) 246-2150 to submit a formal request.

Data Retention

Cookie data is retained as follows:

• Session cookies: Until browser closure.
• Persistent cookies: Up to 24 months or as needed for legal compliance.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• For EU Users: To contact our GDPR representative, email us at lunaautodetailing@gmail.com
• By email: lunaautodetailing@gmail.com
• By phone: +1 (656) 246-2150
• By mail: 6622 Land O’ Lakes Blvd, Land O’ Lakes, FL 34638